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Yes, restaurateurs also belong to our customer base.
1.3 If passed customer data to third parties?
We do not share your personal information, including your home address and e-mail address on. Excluded from this are our service partners who require the transmission of data for order processing. Z..B. that with the supply shipping company, and that with the payment processing instructed bank. Here, the amount of transferred data is limited to the minimum necessary.
1.4 If a billing and shipping addresses possible?
Yes, you have the option in the order process to provide a billing address and a delivery address. If you do not specify a delivery address where the package contains only a delivery note and the invoice will be sent via PDF document to the e-mail address of your billing address. Please inform for the delivery address that a packet arrives, to ensure the adoption package.
1.5 Vouchers can be issued?
Yes, you can order vouchers in the "Non Food Articles -> Vouchers" category. Please also note point 2 of Miscellaneous.
1.6 When ordering a credit exists, as will proceed with it?
You can set the value of the credit process an order, or we will refund the amount. Cash payments are not possible.
1.7 How is my account protected?
We use for the customer accounts an AES-256 (Advanced Encryption Standard) encryption.
1.8 If sensitive data such as bank details or credit card stored?
No, any banking information, credit cards, logins, etc. are not stored on our servers. The processing of these data takes place entirely on the server of the bank or external companies.
2. PRODUCTS
2.1 Which package the goods will be sent?
The menu item package you will find all information on the packaging.
2.2 Why the delivered product packaging looks different than on the imaged photo?
When the quantity of products in our online store, it may happen that a manufacturer has modified its product packaging and, we have not yet re-photographed. The photo is but nachgepflegt to have all the pictures and the article text up to date.
In food products, it often happens that the manufacturer changed the label or equal to the entire product packaging.
So if you want to buy a particular product packaging, please contact us. Otherwise, the product name shall be binding even if the picture is different for us.
For example, for wines with their different vintages, this is not uncommon.
So it may be that small packages are sold out and we then bottle large package into smaller units. Here counts the Product.
3. COUPON
3.1 How are discounts and coupons handled?
Action vouchers to spend in the order process, as long as they are available.
An existing credit will first be redeemed by the system before a new certificate can be entered.
3.2 Can several vouchers be redeemed?
No, it can always be redeemed per order only one coupon / discount / discount or GOURMET STARS.
3.3 What are GOURMET STARS and how are they used?
GOURMET STARS are treated as coupons. Please decide if you want to use the GOURMET STARS or a voucher. If you do not redeem a voucher and have at least one GOURMET STAR, they will be automatically redeemed for you. Our GOURMET STARS bonus program is explained under the menu item Gourmet Stars.
3.4 Can I delete or change a redeemed coupon code?
Yes, a voucher can be deleted and changed in the order process at the point of payment.
4. SETTLEMENT
4.1 How long does it take to ship is?
This depends on the payment method. The menu item payment you will find a note about the earliest dispatch of the goods.
4.2 Shipping days for fresh and frozen products?
The shipping days for fresh and frozen products are Monday to Thursday. Please understand that we can not ship over the weekends and holidays these products. The cold chain to be maintained would not be guaranteed. Please consider this when ordering, refrigerated and frozen products are each identified.
4.3 Which transport companies the goods will be sent?
Is sent with DHL or UPS. The menu item shipping for more shipping information.
4.4 What payment options are there?
The menu item payment you can find all information about payment options.
4.5 If the customer data encrypted transfer?
Your data throughout the order process with an encryption of max. 256 bit encrypted (depending on the user`s browser) your private information will be perfectly protected. To do this, even at the beginning of the address bar "https" and a padlock icon in the browser.
4.6 How are complaints handled?
If you are not satisfied with a consignment or goods have been damaged during transport, please contact immediately our service team. We then jointly find a solution, such as a credit, a retransmission or exchange. Fresh products such as Truffles lose about 1-3% by weight per day. This is the nature of the product and is not a reason for complaint.
4.7 What does shipping cost?
You can find all information about the shipping methods and costs under the Shipping menu item.
You can also view all shipping costs in the shopping cart before purchasing. The shopping cart calculates the correct shipping costs based on the products and the destination country.
4.8 Is there a free additional delivery?
If you have ordered an item that cannot be delivered at short notice, we will deliver it immediately and also free of charge (postage free) within Germany if it exceeds a value of EUR 20 as soon as it is available again. Of course, you also have the option of choosing a different item for the respective credit or having the amount returned (in the case of prepayment, for example). Cash payments are not possible.
Forwardings abroad will not be delivered later.
4.9 Are preorders possible or useful?
In principle, pre-orders for festivals and public holidays are always useful. If you are planning a celebration, talk to us and we will ensure that the goods are delivered to you on time. As a result, possible quality losses, for example with fresh produce, can be avoided. Our cooling systems are specially designed for the goods in question to ensure high quality. For the exact arrangement of the delivery date, please note your date in the ordering process in the desired date field or please contact our service team.
4.10 When should I order before holidays, so that the goods still arrive on time?
An intensive part time as Easter, Christmas and New Year can lead to shifts in the goods and our shipping partners. It delays up to 1-2 days are possible. We ask you therefore to take this into account when ordering.
4.11 Addresses / Data (in orders and invoices)
The addresses / data you enter in our web shop must be correct.
This also applies to addresses / data transmitted to us by your system.
A possible change of address / data is only possible before shipping and invoicing.
Once an order is shipped and / or an invoice is created, the address, dates, prices and taxes can no longer be changed.
Make sure that you or your employees use the correct address and company name.
4.12 What is the handling of billing?
Once your order is shipped from us, the package is accompanied by an invoice. A copy of the invoice, as a PDF document, will be sent to you 3 days after invoicing by email on the email address stored by us.
You can download your invoices as a PDF document at any time after logging in (ONLY regular customers, NO guest customers) under the menu item Orders.
5. OTHERS
5.1 What are the opening times?
Our online shop is available 24 hours a day, 365 days a year. You can reach us by telephone Monday - Friday from 9:00 a.m. - 5:00 p.m. on the following telephone number: 02452 - 1595718.
5.2 If a pickup of products possible?
Yes, you can pick it up yourself with CLICK and COLLECT. As soon as your order is ready for collection, you will receive another e-mail from us with all further information.
5.3 Can I also bestow someone with an order?
Yes of course, you can also surprise friends, family and acquaintances. but please inform the receiver that a packet arrives to ensure the packet acceptance. Type in your order please check your address as the billing address and the recipient as a destination.
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