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SHIPPING - Information about shipping methods and shipping costs from GOURMET VERSAND
Below you will find information about our available shipping methods. You can select these yourself during the ordering process, provided they are activated for your country and your customer account.
If you have any questions about shipping methods or shipping processing, please feel free to contact us using the contact options . We are also available to help you on the following telephone number (+49) 02452 - 159 57 18.
If you have any questions about shipping methods or shipping processing, please feel free to contact us using the contact options . We are also available to help you on the following telephone number (+49) 02452 - 159 57 18.
Which countries does GOURMET VERSAND deliver to?
We deliver to Europe and worldwide in 81 different countries.
165 shipping options are available.
Deliveries are carried out with parcel service providers such as DHL
, UPS 
or by forwarding agent 
.
The customs clearance associated with this is taken over completely or preparatively by us.
We deliver to Europe and worldwide in 81 different countries.
165 shipping options are available.
Deliveries are carried out with parcel service providers such as DHL
, UPS or by forwarding agent .
The customs clearance associated with this is taken over completely or preparatively by us.
GOURMET VERSAND ships many thousands of different products. These include simple but also special products which, for example, have to be shipped refrigerated or frozen. The calculation in the shopping cart always calculates the cheapest shipping costs. If there is only one cool product in your shopping cart, the whole shipment will be sent by express shipping. Chilled products are marked in the cart. The calculation of shipping costs is also based on the weight of the item including packaging material. You can use the following selection fields to calculate the shipping costs in advance.
Shipping days are Monday to Friday. Chilled and frozen products only Monday - Thursday. Subject to prior sale.
For example, if you order on Saturday, your order will be processed by us on Monday morning and shipped on Monday or the next day (here Tuesday).
As soon as the order is considered paid and is processed by us during business hours, the 36 hours count for us. This is not the case if you pay in advance and the transfer has not yet arrived.
Please also note the information on payment .
You can see the duration for national shipping (within Germany) using the postal codes below.
These are based at our location in 52525 Heinsberg.
The duration for international shipping (outside Germany) can vary greatly. Please see the table below for the duration.
An example for Germany:
If your zip code is 09366 then look at the list on the right where the first 3/4 digits of your zip code can be found.
Depending on the column, you can then see whether your package will take 1 or 2 days to reach you.
So for `093`66 it takes 2 days.
Standard running times
Postal code in Germany
Postal code in Germany
1 day (green)
2 days (gray)
200 - 2127
2141 - 229
253 - 254
260 - 2936
2965 - 388
400 - 781
785 - 820
840 - 8410
850 - 857
8671 - 8679
900 - 934
950 - 999
2141 - 229
253 - 254
260 - 2936
2965 - 388
400 - 781
785 - 820
840 - 8410
850 - 857
8671 - 8679
900 - 934
950 - 999
010 - 199
213 - 2140
230 - 252
255 - 259
2937 - 2964
390 - 399
782 - 784
821 - 839
8411 - 849
858 - 8670
868 - 899
935 - 949
213 - 2140
230 - 252
255 - 259
2937 - 2964
390 - 399
782 - 784
821 - 839
8411 - 849
858 - 8670
868 - 899
935 - 949
There is a shipping surcharge (freshness surcharge) for chilled and frozen products. This freshness surcharge is a contribution to the costs of the Styrofoam box and the ice packs / dry ice.
- Your chilled products (0 - 7°C) will be shipped in Styrofoam boxes and ice packs.
- Frozen products (min. -18A° C) are shipped in Styrofoam boxes with dry ice.
€ 4,00 Shipping surcharge for fresh products (0-7°C)
€ 8,00 Delivery surcharge for frozen products (min-18 ° C)
With us there are no reduced quantities and no small quantity surcharge.
Catering and large customers always pay the shipping costs. There is no free delivery.
We are happy to offer you payment by cash on delivery, but please understand that chilled and frozen products cannot be sent cash on delivery.
Cash on delivery payment is available for goods with a value of EURO 30 or more. The maximum weight is 30 kg.
Cash on delivery is only permitted for Germany and fees of EURO 4 for DHL and EURO 8 for UPS (including VAT) apply.
Please note that DHL charges a transfer fee of EURO 2 for cash on delivery deliveries.
These additional EURO 2 are added to our invoice amount!
- DHL usually delivers your package in 1-2 days
- It is also possible to receive a delivery with DHL on Saturdays
- If you are not at home when delivery is made, you can collect your package from your DHL branch.
- 24h - hour parcel tracking via the Internet. When the goods are shipped, you will automatically receive an email from our system containing the package number.
- Delivery to DHL packing station possible. You decide when your time frame allows.
No chilled or frozen products can be sent with DHL.
Notes on the packing station:
Fresh and frozen products cannot be delivered to a Packstation. Packages with a maximum size of 60 x 35 x 35 cm are permitted for Packstations.
We strive to pack your ordered products to save as much space as possible. If your package exceeds these dimensions, e.g. many products in one order or bulky items, delivery to a packing station is unfortunately not possible in such a case. We thank you for your understanding!
Due to the high volume of parcels, we have decided to send our shipments COA² neutrally in the future.
DHL offers the so-called GOGREEN service for this procedure.
An additional fee per shipment is paid voluntarily by us, GOURMET VERSAND.
This is used by DHL for climate protection projects (e.g. a WWF reforestation project) that are certified according to internationally recognized standards.
You as a customer can therefore have peace of mind if you place 2 orders in a row at short notice.
- Standard delivery in Germany in 24-48 hours
- Satellite-based parcel tracking possible
- Delivery from Monday - Friday (no Saturday delivery)
- 24h - hour parcel tracking via the Internet. When the goods are shipped, you will automatically receive an email from our system containing the package number.
For customers from Switzerland, we recommend using SWISS Paket in our webshop.
You can have parcels delivered to Switzerland inexpensively using the SWISS Parcel service. All you have to do is register on swiss-paket.de.
You can find more detailed information on the SWISS Paket website.
John Doe
Musterstrasse 123
4000 Basel
Company: SWISS PAKET
First name: John
Last name: Doe
Street + house number: Im Kranzliacker 9
Additional address: K12345 <- This is your customer number at SWISS Parcel!
Zip code: 79576
Location: Weil am Rhein
Country Germany